Tel: +44 (0) 333 034 7403

Lavender Therapy
Lavender Therapy
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Tel: +44 (0) 333 034 7403


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Client, psychotherapist understanding

Before a client engages in therapy with a psychotherapist it is important to have an agreed working practice in place.


Confidentiality

Any therapeutic exchanges between Lavender Therapy and the client will remain confidential and no content shall be used for any other purpose. However if there is a concern about the clients or someone else’s safety we may need to breach confidentiality and inform authorities, this would be discussed with the client first.


Aspects of our work may be discussed with a supervisor to assist our work together and develop however your identity shall remain anonymous.


Complaints:

If you have any complaints about Lavender Therapy please email support@lavendertherapy.co.uk

We understand from time to time issues can arrive so we won't be offended! We would simply appreciate the opportunity to learn how we can support you with your therapy requirements in a way which you deserve. Your feedback assists with our therapist courses so is very much appreciated.


Cancellation Policy

If you wish to cancel or rearrange your session, provided you notify us within 24 hours prior to your appointment you will not be charged for your missed session. If you cancel your appointment after this time you will still be charged the regular fee. Discretion in some instances may be made. 

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Lavender Therapy

Head Office: 62 St. Mary's Crescent, East Leake, Loughborough, LE12 6QS, United Kingdom

0333 0347403

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